Conflict Resolution Skills for HR Professionals
Janice Kinder, Workplaces Can Work

May 31, 2012
7:30 - 12:00 p.m. Extended time

$25.00 Non-Member/Guest
$20.00 Individual Member (logged into site)
$0.00 Individual Member plus Meetings (logged into site)

Holiday Inn, Hyannis MA

Conflict!   Whether you are embroiled in it or helping others sort themselves out, conflict is a natural part of work life whenever more than one person is in a room. Human resource professionals are often called upon to act as mediators, facilitators and internal coaches to resolve conflict. This program is specifically designed to help HR professionals:

• Understand, and help others understand, the sources of conflict and the cost of leaving it unresolved
• Clarify their own approach to (or retreat from!) conflict
• Resolve conflict using controlled disagreement and help use conflict to one’s advantage
• Use different techniques to resolve any conflict
  • between others
  • between yourself and another
  • between departments
  • among team members
• Practice conflict resolution skills through role play and group critique

"The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."

HR Legal Update

Katherine Hesse and Thomas Colomb
Murphy, Hesse, Toomey & Lehane, LLP

Guest / General Admission $25.00
Individual Member  $20.00
Individual Member plus meetings  $0.00

Join us for CCHRA's final program of the 2011-12 year, featuring our annual update on legal issues in human resources.  With a focus on current issues and notable developments in labor and employment law, topics will cover recruitment and hiring practices, employment policies, terminations, wage and hour issues, union organizing and more.  Both federal and Massachusetts laws and regulations along with recent court cases will be addressed.  Bring your questions and get the answers you need to stay up to date in this critical area of HR.